Privacy policy

Thank you for your interest in our website. The protection of your privacy is very important to us. It is therefore of course a matter for us to comply with the statutory provisions on data protection. Below we inform you in detail about the handling of your data.

RESPONSIBLE OFFICE

WEICH Textil GmbH
Große Bockenheimer Straße 6
60313 Frankfurt am Main

Our data protection officer can be reached at: support@weich-alpaca.com

DATA COLLECTION AND STORAGE

You can visit our websites without providing any personal information. We only store access data in so-called server log files, such as the name of the requested file, the date and time of the request, the amount of data transferred and the requesting provider. These data are evaluated exclusively to ensure trouble-free operation of the site and to improve our offer and do not allow us to draw any conclusions about your person.

WE COLLECT AND PROCESS THE FOLLOWING PERSONAL DATA ABOUT YOU:

· Contact information including your e-mail address

· Online identifiers

What are online identifiers? When a website is visited, the browser generally sends information about, among other things, the browser type and version, the operating system used, the referrer URL, the IP address, the file name, the access status, the amount of data transferred, the date and time of the server request (so-called online identifiers).

PURPOSE OF DATA COLLECTION

We collect, store and process personal data if you voluntarily provide it to us as part of your order or when contacting us. This applies to

· the entire processing of your purchase, including any subsequent warranties,

· for our services,

· the technical administration,

· as well as for our own marketing purposes, for our internal statistics analysis, and for the execution of the newsletter dispatch.

LEGAL BASIS

The processing of your data is based on the following legal basis:

· Your consent (Art. 6 para. 1 lit. a) DSGVO).

· for the execution of a contract with you (Art. 6 para. 1 lit. b) DSGVO)

· legitimate interests (Art. 6 para. 1 lit. f) DSGVO), namely, to improve our offer, to protect against abuse, for our statistics.

DATA RECIPIENTS & DATA TRANSFER TO THIRD COUNTRIES

In order to fulfill the contract, we pass on your data to service providers we use, insofar as this is necessary for order processing and delivery of your goods. Your personal data will only be passed on or otherwise transferred to third parties, which may also be located outside the EU, if this is necessary for the purpose of contract processing or billing. There is a data transfer to third countries outside the European Union. The transfer to third countries outside the European Union takes place on the basis of contractual regulations provided for by law, which are intended to ensure adequate protection of your data and which you can view on request. The data thus transferred may only be used by our service providers to fulfill their task. No other use of the information is permitted, nor will it be used by any of the service providers entrusted by us.

SOURCES OF DATA

We obtain the data from you (including through the devices you use).

STORAGE PERIOD

After complete processing of the contract, your data will be deleted after expiry of the retention periods under tax and commercial law, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you below. If we use the data on the basis of a legitimate interest, at most for as long as your interest in deletion or anonymization does not prevail.

LEGITIMATE INTERESTS

When processing your data, we pursue the following legitimate interests:

· Purchase contract processing, including fulfillment of contractual warranty claims.

· Improvement of our offer

· Protection against misuse

· Statistics

RECIPIENTS OR CATEGORIES OF RECIPIENTS OF PERSONAL DATA

In processing your data, we cooperate with the following service providers who have access to your data:

· Shipping service providers

· Web hosting providers

· Social media platform providers

· Advertising networks (for advertising)

· Providers of web analysis tools

RIGHT TO INFORMATION AND CONTACT OPTIONS

You have a right to free information about the data we have stored about you and, if applicable, a right to correct, block or delete this data. If you have any questions about the collection, processing or use of your personal data, or if you wish to request information, correction, blocking or deletion of data, or revoke consent given or object to the use of your data in any way, please contact us via support@weich-alpaca.com.

REQUIREMENT OR OBLIGATION TO PROVIDE DATA.

Unless specifically stated at the time of collection, the provision of data is not required or obligatory.

FURTHER INFORMATION ON DATA PROTECTION

E-MAIL NEWSLETTER

If you register for our newsletter, we will use the data required for this purpose or separately provided by you to send you our e-mail newsletter on a regular basis. Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described below or by using the unsubscribe link provided for this purpose in the newsletter.

COOKIES

In order to make visiting our website more attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your terminal device. Some of the cookies we use are deleted at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your end device and allow us to recognize your browser the next time you visit (persistent cookies). You can set your browser so that you are informed about the setting of cookies and decide individually about their acceptance or exclude the acceptance of cookies for certain cases or in general. If you do not accept cookies, the functionality of our website may be limited. We use the following cookies:

SESSION COOKIES

Session cookies (also called session cookies) are deleted after you close your browser.

LONG-TERM COOKIES

We use cookies that remain on your hard drive. The expiration time is set to a date in the future for this convenience. During a further visit, it is then automatically recognized that you have already been to and which inputs and settings you prefer (so-called long-term cookies).

USE OF THIRD-PARTY COOKIES

We work together with some advertising partners who help to make the internet offer as well as the WEICH website more interesting for you. Therefore, when you visit www.weich-alpaca.com, cookies from partner companies are also stored on your hard drive. These are temporary cookies that are automatically deleted after a specified time. Cookies from partner companies are mostly deleted again after a few days or up to 24 months, in individual cases also after several years. The cookies of our partner companies do not contain any personal data. Data is only collected under a user ID, which is at no time merged with your personal data. You can object to the collection and storage of data for the purpose of web analysis at any time with effect for the future by informing us of this by email to hello@weich-alpaca.com.

USE OF HOTJAR

We use Hotjar, which is essentially a tracking code based web analytics tool provided by Hotjar Ltd, Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta. Using Hotjar, interactions of randomly selected, individual visitors to our website offer are recorded anonymously. This creates a log of, for example, mouse movements and clicks with the aim of identifying potential improvements to our offering. In addition, Hotjar is used to evaluate information on the operating system, browser, incoming and outgoing links, geographical origin, and resolution and type of the end device accessing our website for statistical purposes. In addition, we offer the possibility of anonymous user feedback via Hotjar by means of so-called "feedback pools". The information collected is not personal, is stored by Hotjar Ltd. and is not passed on to other third parties. Additional information on functions and data use by Hotjar can be found at: https://www.hotjar.com/privacy (cf. there in particular the category "Passive Collection"). If you do not want website analysis using Hotjar, you can deactivate it on all websites that use Hotjar by setting a DoNotTrack header in your browser (opt-out). Information on how to do this can be found on the following page: https://www.hotjar.com/opt-out.

GOOGLE ANALYTICS

This website uses Google Analytics, a web analytics service provided by Google, Inc. (www.google.de). Google Analytics uses "cookies", which are text files placed on your computer, to

help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. In the event that IP anonymization is activated on this website, however, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. IP anonymization is active on this website. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. In addition, extensions to the Google Analytics offering with regard to display ads are implemented on this website (e.g.: remarketing, Google Display Network Impression Reporting, DoubleClick Campaign Manager Integration or Google Analytics Demographics and Interest Reports). Using the Ads settings (https://www.google.com/settings/ads), users can block Google Analytics for display ads. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de. As an alternative to the browser plugin, you can click on the link to prevent the collection by Google Analytics on this website in the future. This will place an opt-out cookie on your terminal device. If you delete your cookies, you must click the link again.

USE OF SOCIAL PLUGINS FROM FACEBOOK USING THE "2-CLICK SOLUTION".

So-called social plugins ("plugins") of the social network Facebook are used on our website. This service is offered by the companies Facebook Inc ("Provider"). Facebook is operated by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). An overview of the Facebook plugins and their appearance can be found here: https://developers.facebook.com/docs/plugins/ To increase the protection of your data when visiting our website, the plugins are integrated into the page by means of a so-called "2-click solution". This integration ensures that when you call up a page of our website that contains such plugins, no connection is yet established with Facebook's servers. Only when you activate the plugins and thus give your consent to the data transfer, your browser establishes a direct connection to the Facebook servers. The content of

the respective plugin is transmitted directly to your browser and integrated into the page. By integrating the plugins, Facebook receives the information that your browser has accessed the corresponding page of our website, even if you do not have a profile on Facebook or are not currently logged in. This information (including your IP address) is transmitted by your browser directly to a Facebook server in the USA and stored there. If you interact with the plugins, for example by clicking the "Like" button, the corresponding information is also transmitted directly to a Facebook server and stored there. The information is also published on Facebook and displayed there to your contacts. For the purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as your rights in this regard and setting options for protecting your privacy, please refer to Facebook's privacy policy at http://www.facebook.com/policy.php.

We reserve the right to change this privacy policy at any time with effect for the future.