Return Policy

Right of Withdrawal

Only consumers have a legal right to cancel.

Begin of withdrawal

You can cancel your contract within 30 days without naming any reasons, in text form (e.g. letter, fax, e-mail) – or if the goods have been received before the return deadline expires – by returning the goods.

The time limit begins after receipt of this notice in written form, but not before receipt of the goods to the consignee (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also does not fulfill our obligations under Article 246 § 2 in connection with § 1 1 and 2 draft Law, as well as our duties according to § 312g-section 1 sentence 1 BGB in conjunction with Article 246 § 3 BGB. The revocation period is sufficient to send the revocation or the goods.

The revocation must be sent to:

Weich Couture Alpaca GmbH
Auf dem Büschelchen 16
54516 Wittlich
Germany

E-Mail: hello@weich-alpaca.com

Please stamp your returns enough!
We will refund the postage for the return by bank transfer.

Consequences

In case of an effective withdrawal, the mutually received benefits and any other benefits (e.g. interest) have to be returned to the right owner. If you give us the product/ performance received and benefits in deteriorated condition, or in part, you are obliged to pay compensation. For the deterioration and derived benefits, you must pay compensation only if the use or the deterioration is due to a deal with the matter, beyond the consideration of the characteristics and functioning.

The term “examination of the characteristics and operation” means the testing and evaluation of the current item, similar as in a store and customary. Transportable items are to be returned at our risk and cost.

Non parcel items are picked up by us. Obligations to reimburse payments must be made within 30 days. The time limit begins for you when you send your cancellation or the goods, for us upon receipt.

Transactions paid

If you finance the contract with a loan and withdraw it later, you are not tied to the loan agreement, provided that both contracts form an economic unit. This is likely, especially if we are also your lender or your lender in terms of the financing involved us. If we make the loan when the withdrawal becomes effective or at the return of the goods already received, your lender occurs in relation to you regarding the effects of withdrawal or return our rights and obligations under the contract financed.

The latter does not apply if the present contract is the purchase of financial instruments (e.g. securities, currencies or derivatives) as its object. You want to avoid a contractual commitment as far as possible, you exercise your right of cancellation and you also withdraw the loan agreement, even if you are entitled to a right of withdrawal

End of withdrawal